Privacy Policy

Effective Date: January 1, 2026
Last Updated: February 10, 2026

MHD Helpline - Mental Health Service ("MHD Helpline," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (mhdhelpline.website) or interact with our addiction treatment center located at 4454 Woodward Ave, Detroit, MI 48201.

Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you:

• Contact us by phone, email, or through our website
• Request information about our treatment programs
• Submit an insurance verification request
• Schedule an assessment at our Detroit facility
• Provide feedback or testimonials about your experience

This information may include your name, phone number, email address, insurance information, and details about your treatment needs.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website or search terms
• Device type and operating system

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about addiction treatment services
• Verify your insurance coverage
• Facilitate the admissions process at our Detroit treatment center
• Improve our website and services
• Comply with legal and regulatory requirements
• Communicate with you about your treatment or our programs (with your consent)

HIPAA Compliance & Protected Health Information

MHD Helpline complies fully with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws.

Protected Health Information (PHI) collected during the course of treatment is handled in accordance with our Notice of Privacy Practices, which is provided to all patients upon admission to our Detroit facility. Key points include:

• PHI is used only for treatment, payment, and healthcare operations unless you provide written authorization
• We maintain physical, administrative, and technical safeguards to protect your health information
• We do not sell or share your PHI for marketing purposes
• Substance abuse treatment records receive additional protections under 42 CFR Part 2

Your Rights Regarding Health Information

Under HIPAA, you have the right to:

• Access your health records maintained by MHD Helpline
• Request corrections to your health information
• Request restrictions on how your information is used or disclosed
• Receive an accounting of disclosures of your health information
• Receive a copy of our Notice of Privacy Practices
• File a complaint if you believe your privacy rights have been violated

Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information in the following circumstances:

• With your consent: When you authorize us to share information with family members, referral sources, or other providers
• For treatment: With healthcare professionals involved in your care
• For payment: With insurance companies to process claims
• Legal requirements: When required by law, court order, or to protect safety
• Service providers: With trusted vendors who help us operate our website and services, bound by confidentiality agreements

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors interact with our site
• Preference cookies: Remember your settings and choices

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Data Security

MHD Helpline implements appropriate physical, electronic, and administrative security measures to protect your personal and health information from unauthorized access, use, or disclosure. These measures include encrypted data transmission, secure servers, access controls, and regular security assessments.

Third-Party Links

Our website may contain links to third-party websites. MHD Helpline is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

Changes to This Policy

MHD Helpline reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how your information is handled, please contact us:

• Phone: (231) 405-5559
• Email: [email protected]
• Mail: MHD Helpline - Mental Health Service, Attn: Privacy Officer, 4454 Woodward Ave, Detroit, MI 48201

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.